FAQ
Frequently Asked Questions

Name: ONE@Tokyo
Address: 1-19-3 Oshiage, Sumida-ku, Tokyo, JP, 131-0045
Telephone: +81-3-5630-1193

■About Hotel Facilities

QAre there parking spaces available?: AParking spaces are not available, we recommend coming via public transport.
QIs internet available within the hotel?: AInternet is available throughout the hotel and in guest rooms, please ask for the password upon check in.
QIs there a public bath on the grounds?: ANo there is no public bath within this hotel.
QIs there a smoking area?: Please note that our entire hotel, including the lobby and guest rooms, is a non-smoking facility. Smoking is only permitted in the designated smoking area located outside the building.

QWhat time is Check in and Check out?: ACheck in starts from 15:00 and Check Out is by 11:00. For Early Check In and Late Check Out, please contact the hotel.
QCan I please leave my luggage with the front desk before or after checking in/out?: AYes we can take care of it at the front desk, please kindly approach a staff member. Please keep valuables such as passports on your self.
QCan I pay with credit card?: AWe accept various credit cards payment methods. VISA/JCB/Master Card/Diners/AMERICAN EXPRESS/ UnionPay/MUFGCARD/DC/UFJ Card/NICOS/ Discover
QIs there a cancellation fee?: AOur cancellation policy is as follows. No show：100％、On the day：100％、Day before：100％
QCan minors stay at the hotel alone?: AMinors may stay at the hotel with the approval of a person with parental authority. Please submit a consent form for all guests to the front desk upon check-in. If we deem it necessary, we may contact the person with parental authority. Please download the accommodation agreement form from the following link.
Accommodation Agreement PDF